The purpose of this policy is to explain how ServerCloud collects, protects, and uses personal data. ServerCloud is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
2. What Types Of Personal Data Does ServerCloud Collect?
ServerCloud needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses.
ServerCloud also has access to personal data that is generated over the Network utilised by ServerCloud services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances ServerCloud may also collect financial information about ServerCloud customers and end users from third parties to enable ServerCloud to assess its risks in granting credit terms and contact information about organisations ServerCloud considers may be interested in ServerCloud products and services.
3. How Does ServerCloud Obtain Personal Data?
ServerCloud obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the ServerCloud website); from third party list brokers; from resellers who pass on personal data to ServerCloud about end users; and directly from the Network utilised by ServerCloud services.
4. How Does ServerCloud Use The Personal Data It Holds?
4.1. Providing and Improving the ServerCloud Service
Most of ServerCloud’ use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, ServerCloud may also use personal data to improve on the level and type of service ServerCloud offers to its customers. As part of this interest in improving the service provided ServerCloud may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
ServerCloud may from time to time inform its customers, end users and potential customers about ServerCloud and ServerCloud affiliate products and services and other information ServerCloud feels may be of interest.
Customers and other recipients of information from ServerCloud may indicate at the time they first place an order with ServerCloud whether or not they wish to receive such information or at any later time by simply contacting ServerCloud as indicated in paragraph 9 below.
5. Does ServerCloud Transfer Personal Data Overseas?
As ServerCloud is a UK only based organisation the data is held in the UK only.
6. To Whom Does ServerCloud Disclose Personal Data?
ServerCloud will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, ServerCloud does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where ServerCloud is under an obligation by law to disclose personal data or where ServerCloud has contracted with third parties to assist in providing services to ServerCloud customers such as for delivery, installation and systems support services.
7. How Does ServerCloud Protect the Personal Data it Holds?
ServerCloud takes customer confidentiality and security very seriously. ServerCloud has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within ServerCloud. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
ServerCloud will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Acceptable Use Policy.
8. Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by ServerCloud specific rights to access and rectify personal data held about them. These include the right to:
obtain from ServerCloud, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate; and
as explained in paragraph 4.2 above to object to any unsolicited information sent by ServerCloud regarding promotions or new products and services.
9. Contact Details
f any individual wishes to contact ServerCloud regarding the personal data held about them or has any other question about ServerCloud’ data privacy procedures, they should raise a support ticket within the customer portal.
10. Policy Updates
As part of ServerCloud’ commitment to compliance with data privacy requirements, and to reflect changes in ServerCloud’ operating procedures, ServerCloud may update the terms of this policy from time to time and will post the revised policy at https://www.servercloud.com/company/privacy-policy